Processing Time
Orders are typically processed within 3-5 business days. During high-volume periods, including sales, holidays, and promotional events, processing times may extend up to 12 business days.
Once your order has shipped, a tracking number will be sent to the email address provided at checkout.
Please double-check your shipping information before completing your purchase. We are unable to combine orders or make changes to shipping addresses once an order has been placed.
Returned to Sender
If a package is returned to us due to:
- An incorrect or incomplete address provided at checkout
- Failure to claim the package
- Delivery attempts being declined or unsuccessful
The order will be refunded once it has been received back at our facility. Original shipping costs and any return shipping fees charged by the carrier will be deducted from the refund.
Lost, Stolen, or Damaged Packages
Southern Standard is not responsible for packages that are marked as delivered by the carrier.
For packages that arrive damaged, please contact us within 14 days of delivery. If eligible, we will provide store credit for the full purchase amount once the damaged item has been returned and received by us.
Exchanges & Returns
As a small business, we do not offer refunds for purchases. However, we are happy to offer an exchange for another size or store credit toward a future purchase, subject to our return requirements.
Items must be returned in their original condition and may not be worn, washed, or damaged.
Important Notice
By completing a purchase with Southern Standard, you acknowledge and agree to our shipping, return, and package policies.
Please make sure your shipping address is accurate and that your package can be received securely. We appreciate your understanding and your support of our small business.